Frequently Asked Questions (FAQ)
Here is the list of the most frequently asked questions regarding the shipping policy and the order status. Please go through them, as they should help you find the answer to your inquiries in no time.
 |
How does the 30-Day Money-Back Guarantee work?Our EXTENDED 30-DAY MONEY-BACK GUARANTEE allows you to return the product within 30 days for a full refund if you're not completely satisfied. For more details, please read our full Return and Refund Policy. |
 |
Where can I receive my order?We will deliver your ordered products wherever you want. You can ask for them at home or at work, anywhere you have a physical address. |
 |
Can the billing address be different than the shipping address?Yes. Simply choose a different billing address from your order form and provide us with both addresses. |
 |
How long will my order take to arrive?In Australia, packages usually arrive within 5–9 business days after confirmed payment. In New Zealand, between 5–12 business days. For international shipping, please check our Shipping Policy. |
 |
How much do I pay for the delivery service?FREE delivery across Australia as a token of our appreciation & trust. For New Zealand, a flat shipping fee of NZD $9.95 applies. International shipping (outside Australia) has a fee of $19.95 when available. Please check our Shipping Policy. |
 |
Can I track my order / check the status of my order?Yes, tracking information is provided within 1-3 business days after payment confirmation. You will receive a tracking number and link via email, allowing you to check your order status anytime. If you already have your tracking number, simply click here to track your order: Track now!. |
 |
I accidentally placed my order with an incorrect shipping address. What should I do?If you realize you have ordered to an incorrect address, write us an email as soon as possible so we can make the proper changes. You can contact us any day at hello@williamsbrothers.com.au. |
 |
I need more information about the product or the shipping process. Whom should I contact?We’re here for you. If you have questions about the product, order or shipping, Just write an email to our Customer Support team at hello@williamsbrothers.com.au or message us on WhatsApp at +61 414 906 070 any day of the week. |
Additional Questions:
Q: Can I use a discount code at checkout?
Yes, you can! If you have a discount code, simply enter it in the designated field on the checkout page and click "Apply." The discount will be deducted from your total amount before you complete the payment.
Q: What if I’m not home when my order is delivered?
If no one is available to receive the package, Australia Post will leave a card in your mailbox with instructions on how to collect your order from the nearest post office or delivery hub.
Q: Can I order if I live outside of Australia?
Absolutely! We ship to most international destinations. Please note that shipping fees and delivery times vary depending on your location.
Q: How do I know if a product is in stock?
Our website is updated in real-time. If a product is out of stock, it will be clearly marked on the product page. You can also sign up for restock notifications via email.
Q: What if my tracking information hasn’t updated?
Occasionally, there may be delays in tracking updates due to the courier’s system. If your order hasn’t moved for more than 3 business days, contact us at hello@williamsbrothers.com.au, and we’ll investigate for you.
For First-Time Online Shoppers
Q: Is it safe to shop online with Williams Brothers?
Absolutely! We prioritise your security and use encrypted technology to protect your personal and payment information. Our payment gateways, including PayPal, Apple Pay, and Google Pay, are globally recognised for their reliability and safety. Please access ou page Safe and Protected Purchase.
Q: How do I place an order on your website?
It’s easy!
- Browse our website and select the products you want.
- Click “Add to Cart.”
- Proceed to checkout, where you’ll enter your shipping and payment details.
- Confirm your order, and we’ll take care of the rest!
If you need help, you can contact us through WhatsApp at +61 414 906 070, and we’ll guide you.
Q: How will I know my order went through?
After completing your purchase, you’ll receive an email confirmation with your order details. If you don’t receive it, check your spam folder or contact us.
Q: What if I don’t have a credit card?
No worries! We offer alternative payment options like PayPal, ApplePay and GooglePay, which allow you to link your bank account.
Q: Do I have to pay extra fees like taxes or customs?
For Australian customers, all taxes are included in the price. For international orders, customs fees may apply based on your country’s regulations.
Q: What if I make a mistake during the order process?
Mistakes happen! If you entered incorrect details or chose the wrong product, contact us immediately at hello@williamsbrothers.com.au, and we’ll do our best to assist you.
Q: How do I know what size or product to choose?
Each product page includes detailed descriptions and sizing guides. If you’re unsure, contact us, and we’ll help you make the best choice.
Q: What if my item arrives damaged or is the wrong product?
We’re sorry for the inconvenience. Contact us as soon as possible , and we’ll the best solution. Pleas check our Return & Refund Policy. Shop with confidence with our 30Day Money Back Guarantee.
Q: I’m worried about getting scammed. How can I trust your store?
We understand your concern. We’re a registered and verified Australian business using secure payment platforms and trusted shipping partners. You can also read customer reviews on our website to see others’ experiences. Shop with confidence with our 30Day Money Back Guarantee.
Q: Can I speak to someone for help?
Of course! If you’re unsure about anything, email us at hello@williamsbrothers.com.au, or you can contact us on our live support through WhatsApp at +61 414 906 070. Our friendly customer support team will assist you.
Born in Australia
