FAQ - Frequently Asked Questions
Find quick answers about our shipping policy and order status below. Each section is designed to guide you step by step.
How does the 30-Day Money-Back Guarantee work?
Our Extended 30-Day Money-back Guarantee allows you to return the product within 30 days for a full refund if you're not completely satisfied.
For more details, please read our Return and Refund Policy [https://williamsbrothers.com.au/policies/refund-policy].
Where can I receive my order?
We deliver to any physical address you provide—home, work, or elsewhere.
Can the billing address be different from the shipping address?
Yes. Simply provide both addresses during checkout.
How long will my order take to arrive?
Australia: 5–9 business days
New Zealand: 6–12 business days
International: Please check our Shipping Policy.
How much do I pay for delivery?
FREE delivery across Australia. NZ: flat fee of NZD $9.95. International: AUD $19.95. Check our Shipping Policy for details.
Can I track my order?
Tracking info is provided within 1–3 business days after payment. Use your tracking number to check status via our Tracking Page [https://williamsbrothers.com.au/apps/parcelpanel].
Incorrect shipping address. What should I do?
Email us immediately at hello@williamsbrothers.com.au to update your address.
Need more info about the product or shipping?
We are here to assist every step of the way. Contact our Customer Support team at hello@williamsbrothers.com.au or via WhatsApp at +61 414 906 070 any day of the week.
FAQ - Additional Questions:
Absolutely! We prioritise your security and use encrypted technology to protect your personal and payment information. Our payment gateways, including PayPal, Apple Pay, and Google Pay, are globally recognised for their reliability and safety. Please access ou page Safe and Protected Purchase.
- Browse our website and select the products you want.
- Click “Add to Cart.”
- Proceed to checkout, where you’ll enter your shipping and payment details.
- Confirm your order, and we’ll take care of the rest!
If you need help, you can contact us through WhatsApp at +61 414 906 070, and we’ll guide you.
Our website is updated in real-time. If a product is out of stock, it will be clearly marked on the product page. You can also sign up for restock notifications via email.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
No worries! We offer alternative payment options like PayPal, ApplePay and GooglePay, which allow you to link your bank account.
Yes, you can! If you have a discount code, simply enter it in the designated field on the checkout page and click "Apply." The discount will be deducted from your total amount before you complete the payment.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. If you don’t receive it, check your spam folder or contact us.
For Australian customers, all taxes are included in the price. For international orders, customs fees may apply based on your country’s regulations.
Mistakes happen! If you entered incorrect details or chose the wrong product, contact us immediately at hello@williamsbrothers.com.au on our live support through WhatsApp at +61 414 906 070, and we’ll do our best to assist you.
Occasionally, there may be delays in tracking updates due to the courier’s system. If your order hasn’t moved for more than 3 business days, contact us at hello@williamsbrothers.com.au, and we’ll investigate for you.
We’re sorry for the inconvenience. Please contact us as soon as possible, and we’ll provide the best solution. Make sure to check our Return & Refund Policy for full details. Shop with confidence knowing you’re covered by our 30-Day Money-Back Guarantee.
Of course! If you’re unsure about anything, email us at hello@williamsbrothers.com.au, or you can contact us on our live support through WhatsApp at +61 414 906 070. Our friendly customer support team will assist you.
